Job Description

• Handle calls covering a large range of issues from hardware failures, to software configuration problems, user training, and general property emergencies related to IT
• Actively work trouble ticketing queue ensuring that all issues are prioritized and resolved to customer’s satisfaction
• Assist in troubleshooting system software and hardware issues.
• Understand customer dynamics and needs at all levels (end-user to executive)
• Partner with other IT team members and vendors to resolve problem tickets
• Troubleshoot Network Infrastructure
• Required to follow a IT escalation Policy & Procedures
• Maintain documentation and knowledge base, along with general training of other IT staff and end users where appropriate.
• Strongly exhibit good customer services skills
• Perform other duties as deemed necessary for the success of the department.

Qualifications:

• Must have at least one year of experience as Computer Support Technician. Casino industry preferred, but not required.
• High School Diploma or equivalent
• Attending or completion of an accredited Computer Technical degree desired
• Must be skilled in configuration/troubleshooting & working knowledge of Microsoft Windows OS(Current Versions)
• Basic Knowledge of Active Directory & DNS
• Experience in working with Microsoft Office Products (Current Versions)
• Experience with configuring & troubleshooting Smart Phones & Tablets
• Upgrade/diagnose/repair components related to a PC & POS Devices (Printers, Scanners, Bar Code Readers)
• Possess specific knowledge to Windows OS commands
• Experience with installing and upgrading PC’s hardware & software
• Knowledge with Thin Clients
• Ability to learn new technologies
• Ability to work in a fast-paced multiple project environment on an independent basis and with minimal supervision.
• Ability to lift and carry 50 pounds.
• Communicate effectively in English, in both written and oral forms.
• Must have interpersonal skills to deal effectively with all business contacts.
• Maintain a professional, neat and well-groomed appearance
• Work varied shifts, including weekends and holidays.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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