Job Description

Job Description

Mode Search is supporting a prestigious international luxury jewellery house with the search for an accomplished Senior Brand Ambassador. This is an exceptional opportunity for a highly commercial luxury retail professional with a strong track record in fine and high jewellery, combining client development, relationship building and exceptional product knowledge. The successful candidate will play an important role in growing the high jewellery business, developing new and existing VIP relationships and delivering an outstanding level of service throughout the client journey.

The Maison is currently going through an exciting period of transformation, evolving beyond its traditional positioning within classic fine jewellery and establishing itself more broadly as a leading global jewellery house. As part of this evolution, the brand is expanding its creative and cultural presence through couture and fashion shows, new creative collaborations, global activations and elevated High Jewellery collections.

The position is based in New York within the brand’s retail environment. The role will work closely with the wider boutique team and Head Office, ensuring a seamless approach to client relationships and commercial opportunities across the business. The successful candidate will also act as a senior presence within the team, supporting and developing less experienced Brand Ambassadors.

The role

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• Drive strong sales performance across all product categories, with particular emphasis on fine and high jewellery.
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• Proactively identify, recruit and develop new high jewellery clients while strengthening relationships with an established client portfolio.
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• Deliver an exceptional and highly personalised luxury experience at every stage of the client journey.
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• Build meaningful, long-term relationships with VIP and high-value clients, identifying opportunities to deepen engagement and grow commercial value.
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• Develop relationships with relevant business introducers and external networks to generate new high jewellery opportunities.
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• Use exceptional product knowledge and storytelling to communicate the house’s heritage, craftsmanship and collections in a compelling and engaging way.
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• Demonstrate strong commercial judgement and ownership, identifying opportunities to increase sales and contribute to the wider performance of the boutique.
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• Maintain accurate and up-to-date client information in accordance with internal processes and guidelines.
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• Ensure continuity of client relationships across the retail network and Head Office, collaborating effectively with colleagues to provide a seamless service.
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• Act as a mentor and source of expertise for less experienced Brand Ambassadors, sharing knowledge and supporting their ongoing development.
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• Prepare and deliver engaging presentations relating to diamonds, jewellery and product expertise.
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• Contribute positively to a collaborative, high-performing culture, adapting to changing commercial priorities and supporting the wider team as required.
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• Bring new ideas and creative thinking to client engagement and sales development, remaining informed about the luxury market, industry developments and competitor activity.
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• Maintain the highest standards of professionalism, discretion and presentation at all times.
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• Demonstrate consistent vigilance and ensure appropriate procedures are followed to protect the security and safety of clients, colleagues and valuable merchandise.
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Requirements

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• A proven track record of delivering strong sales results within fine or high jewellery, ideally within a leading luxury retail environment.
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• Demonstrable experience of developing, recruiting and managing high-net-worth and VIP client relationships.
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• Strong commercial instincts, with the ability to identify opportunities, negotiate effectively and successfully close high-value sales.
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• In-depth knowledge of jewellery and diamonds; GIA certification or an equivalent recognised qualification would be advantageous.
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• A genuine interest in the jewellery industry, craftsmanship and luxury market, supported by a commitment to developing outstanding product expertise.
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• Exceptional relationship-building skills and the ability to create a sophisticated, personalised and memorable experience for clients.
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• Excellent communication and interpersonal skills, with the confidence to engage effectively with clients, colleagues and senior stakeholders.
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• Strong presentation and storytelling capabilities, with the ability to communicate detailed product and technical information in an accessible and compelling way.
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• A proactive and entrepreneurial approach to business development, including the ability to cultivate networks and potential client introducers.
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• A creative and commercially minded approach, with the ability to identify new ways of developing sales, strengthening client engagement and supporting business growth.
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• A polished, diplomatic and confident manner, with the ability to influence effectively while representing a luxury environment to the highest standard.
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• A collaborative approach and willingness to mentor colleagues, share expertise and contribute to a positive, high-performing team culture.
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• Fluent spoken and written English together with fluency in the relevant local language; additional languages, particularly Chinese or Arabic, would be advantageous.
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• Strong digital literacy, including Microsoft Excel, Word and PowerPoint, experience using POS systems and confidence creating and delivering digital presentations.
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Please note: Due to the volume of applications, we are unable to provide individual feedback at this stage. Successful applicants will be contacted in due course.

To apply, please send your CV to info@modesearch.co.uk

We look forward to hearing from you!

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