Hotel Front Office Manager (Hyatt Experience is Mandatory) Job at Texas Hotel Management, Fort Worth, TX

  • Texas Hotel Management
  • Fort Worth, TX

Job Description

Job Description

Job Description

We are hiring an experienced  Front Office Manager for our Hyatt House property. This role requires prior experience at  Hyatt House or Hyatt Place and strong knowledge of Hyatt brand standards, guest service culture, and operational procedures.

The Front Office Manager will lead the front desk team, ensure smooth daily operations, and maintain exceptional guest satisfaction aligned with Hyatt brand expectations.

Key Responsibilities

  • Oversee daily front desk operations, including check-in/out, guest relations, and night audit functions
  • Train, schedule, and lead Front Desk, Guest Services, and Night Audit staff
  • Ensure full compliance with  Hyatt brand standards and service protocols
  • Collaborate with Housekeeping and Engineering to ensure room quality and readiness
  • Manage room inventory, rates, and reservations in coordination with Revenue & Sales teams
  • Handle guest concerns, service recovery, and escalations professionally
  • Maintain accurate billing, cash handling, and audit processes
  • Review guest satisfaction scores and execute improvement plans
  • Prepare departmental reports and participate in leadership meetings

Requirements: Must-Have

  • Previous experience with Hyatt House or Hyatt Place (Required)
  • Minimum 2–3 years in Front Office leadership (Supervisor/Assistant Manager/Manager role)

Skills & Competencies

  • Proficiency in Hyatt systems (Opera/Host, HGS, Reserve, etc.)
  • Strong leadership & team development skills
  • Excellent communication and guest service skills
  • Ability to work weekends, evenings, and holidays based on business needs
  • Strong problem-solving and conflict resolution abilities

Education

  • Bachelor's degree in Hospitality or related field (Preferred)
  • Hyatt brand training/ certifications (Plus)

Preferred Traits

  • Service-driven and guest-focused
  • Calm under pressure, solutions-oriented
  • Strong attention to detail and organizational skills
  • Experience with extended-stay hotel operations is a plus

Powered by JazzHR

cgyZ5nf15C

Job Tags

Night shift, Weekend work, Afternoon shift

Similar Jobs

Virtual Vocations Inc

PIP Claims Adjuster Job at Virtual Vocations Inc

 ...Required qualificationsStrong critical thinking and time management skillsCustomer service experience or skillsAbility to communicate clearly and professionallyDetail-oriented with strong organizational skillsInsurance experience is helpful but not required... 

TENICA

Contract / Acquisition SME TS/SCI CI poly Job at TENICA

 ...Acquisition Support, Contract Award And Management Support The individual will provide Acquisition support, Contract Award and Management...  ...solicitations that contractually and legally protect the Government's interests, and recommend solutions for various contract... 

Cargill

Licensed Electrician Job at Cargill

 ...environment Document completed work and conditions found utilizing maintenance computer software Interpret and understand electrical and mechanical schematics, blueprints and operation manuals Install and troubleshoot wiring system layouts and circuit... 

Affinity Travels

Boutique Travel Advisor remote Job at Affinity Travels

 .... Curate escapes with flair.You don't just plan trips you craft experiences. Rooftop cocktails in Paris, boutique stays in Tokyo, Indian summer in New Hampshire. If you have a taste for the finer things and a talent for turning travel into art, this role was made for... 

Marriott International Inc

Pool Attendant Job at Marriott International Inc

 ...Job Description Wash, mop, and clean the pool deck. Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude. Observe activity in the recreational facility and respond appropriately...