Job Description

Food & Beverage CashierHarrah's Cherokee Casino Resort Position DescriptionPOSITION TITLE: Food & Beverage CashierDEPARTMENT: Starbucks Cherokee Tower, Selu Garden Cafe, Wicked Weed Brewing, Gordon Ramsay, Food Court, Noodle Bar, Lobby Café, Guy Fieri, Employee Cafeteria, Room Service, Room Service Cherokee TowerGRADE/FLSA STATUS: H8-Non-ExemptBADGE TYPE/COLOR: Key - BlueREPORTS TO: Supervisor, Food ServiceSUPERVISES: N/AJOB SUMMARY:Ensure that guests are greeted warmly upon entry, provide excellent service, process payments, and assist fellow team members to ensure overall guest satisfaction.JOB ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:Greet guests; seat them in the restaurant according to the rotation scheduleOperate a cash register and properly settle checksTabulate bills using calculators, cash registers, or optical price scannersResponsible for the proper settlement of all guest checksReceive payment by cash, credit cards, comps, or automatic debitsIssue receipts, refunds, credits, or change due to guestsRecord tips from credit cards, automatic debits, and comp guestsKeep the work area neat and cleanAssist guests by providing information and resolving their complaintsBalance the register at the end of the shiftBuild relationships with guestsDemonstrate superior guest service skills by displaying outlined service behaviorsEnsure service recovery activitiesMaintain an upbeat and positive attitude, create an atmosphere of luck and positive energy with gestures, and sustain enthusiasm from one interaction to the nextBuild relationships by greeting guests with a warm, friendly verbal greetingMaintain clean and orderly checkout areas and complete other general cleaning dutiesAssist in clearing, cleaning, and resetting tablesProvide a warm farewell and thank the guest for visitingParticipative member of the team by volunteering and being involved with projects, committees, and task forces, by providing input and suggestionsAdhere to regulatory, departmental, and company policies/procedures in an ethical mannerEndorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and ValuesEDR Cashier:Able to work behind the serving line as a cook, as neededControl food production to include: proper cooking methods, cooking time, and temperature, ensuring sanitation, handling, and storage of prepared food and leftovers as neededRoom Service Cashier:Accept responsibility for cash register bankroll, all cash received, credit card charges, complimentary receipts, and charges to roomsMaintain knowledge of current menu items and pricing, how the items are prepared, and what accompanies each mealResponsible for taking guests' food and beverage orders in a timely, cordial, and professional manner, noting any special requests, obtaining needed approvals/verifications as necessary, and processing all orders using the computer systemAssure timely delivery of comp requests from VIP Services and other casino departmentsResponsible for keeping accurate log entries for all call-down orders, special requests, and hotel guest charge recordsVerify guest room numbers and estimated time of arrival for delivery of amenitiesDispatch and track service person availability for orders and assign deliveries, as well as tray pickNotify management of any guest complaints, alleged discrepancies, and/or problems involving Room ServiceAssist in the routine inspections and monthly inventories of room service equipment, china, flatware, linen, etc., to ensure proper storage and maintenanceBarista Cashier:Highly skilled in coffee preparation with a comprehensive understanding of coffee blends, quality, coffee variety, roast degree, and latte artAble to recite recipes from memory and flawlessly prepare all beveragesAbility to up-sell alcohol, chocolate, pastries, and retail in accordance with restaurant standardsMINIMUM QUALIFICATIONS:A high school diploma or GED is requiredSix months of food service experience is preferredRASP certification is required**Can be completed within 30 days of the hire dateMust demonstrate the following essential knowledge and skills:Able to attend to multiple priorities simultaneouslyLegible handwritingAbility to add, subtract, multiply, or divide quickly and correctlyAbility to talk to others to convey information effectivelyWilling to learn and be adaptable with attention to detail/observantDocumented teamwork behaviors and attitudesNeat, professional appearance with excellent personal hygienePHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS:Must be able to stoop, bend, reach, kneel, twist, and grasp itemsMust be able to have continuous use of hands and armsMust be able to be on feet for an 8-hour shiftMust be able to lift up to 25 pounds and carry 5 poundsMust be able to respond to visual and aural cuesMust be able to read, write, speak, and understand EnglishMust be able to tolerate areas containing varying noise and temperature levels, illumination, vibrations, crowds, and air quality, including secondhand smokeMust be able to work a flexible schedule, including weekends, evenings, and holidaysThis is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to change the above job description whenever necessary.

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